Technical Support
Formulation Support for Dry Mortar Products
Formula support for tile adhesive, wall putty, plastering mortar, waterproof mortar and self-leveling mortar based on your local materials and target performance.
What We Support
We do not just name additives. We look at the problem you want to solve and the raw material you already have.
Raw Material Review
Check sand grading, cement source, filler and moisture condition before selecting the formula route.
Product Matching
Tile adhesive, wall putty, self-leveling mortar and repair mortar need different priorities.
Practical Dosing Direction
Get a starting direction for cellulose ether, RDP, starch ether, defoamer and superplasticizer.
Typical Formula Focus
These are the main questions we usually solve before a customer starts trial production.
What We Need From You
The better the starting information, the faster we can suggest a useful direction.
| Information | Why It Matters |
|---|---|
| Main product type | Different mortar products need different balance between water retention, workability and strength. |
| Current problem | Helps us see whether the issue is water retention, cracking, segregation or poor leveling. |
| Raw material details | Sand, cement, filler and humidity all affect the final formula result. |
| Current additives | We need to know whether HPMC, RDP, starch ether or defoamer is already fixed. |
Common Product Directions
These are the products we most often discuss when customers ask for formulation support.
Tile Adhesive
Water retention, open time, anti-slip behavior and consistent bonding strength.
Wall Putty
Smooth application, decent water retention and a clean finished surface.
Self-Leveling Mortar
Flow control, leveling stability and controlled setting behavior.
Need a formula direction before trial mixing?
Send the product type, current issue and any formula sheet you already have. NEO will help you narrow the additive route and next test step.