Engineering Support

Technical Support

NEO support connects formulation, precision weighing and remote PLC assistance, helping customers reduce commissioning risk and stabilize production quality.

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Technical support for dry mortar plants

Choose the Support Path

Pick the support area that matches your current problem. Each card opens a focused page for formula, weighing or control support.

Formulation support

Formulation Support

Advice for local sand, cement and target mortar performance.

  • Tile adhesive
  • Wall putty
  • Self-leveling mortar
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Precision weighing support

Precision Weighing System

PLC-controlled dosing for main materials and micro-additives.

  • Batch consistency
  • Reduced additive waste
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Remote PLC support

Remote PLC Support

Remote troubleshooting and parameter assistance after installation.

  • Commissioning help
  • Software adjustment
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How Support Works

The faster we understand the site condition, the faster we can give a useful answer.

Share your target product and issue
Send photos, formula, or PLC screen
Get a practical support direction
Confirm sample, parameter, or remote steps

What We Usually Need

Support is faster when we can see the real raw materials, the current formula direction and the control system you are using.

Product typeTile adhesive, putty, plastering mortar, self-leveling or repair mortar.
Current issuePoor water retention, unstable batching, weak control, or downtime.
Site conditionRaw sand, cement source, climate and available equipment.
DocumentsPhotos, formula sheet, HMI screen or operating video.

Technical Articles

Short guides for selection, maintenance and process planning. More articles can be added as the site grows.

How to Choose a Small Dry Mortar Line

Compare 5, 10, 20 and 30 t/h layouts by capacity, space and budget.

Why Sand Moisture Matters

Understand how wet sand affects batching, additives and final product stability.

VSI vs Double Roller Sand Maker

Choose the right crushing route by raw material hardness and sand shape needs.

Need help with a formula or control issue?

Send the product type, current problem and a few photos. NEO will point you to the right support path and keep the project moving.

Send Technical Requirement

Work with NEO with a clearer project path

A good dry mortar project needs more than a machine list. NEO helps buyers clarify product targets, raw material conditions, layout limits and after-sales support before the quotation is finalized.

Discuss your project with NEOTalk on WhatsApp
NEO dry mortar project engineering and technical service

NEO project workflow

  1. Project discussion: product type, capacity, raw materials and workshop limits
  2. Configuration proposal: drying, dosing, mixing, packing, dust collection and control logic
  3. Delivery preparation: layout confirmation, shipping scope and installation checklist
  4. Commissioning support: operator training, formula adjustment and remote follow-up

Useful information to send before quotation

  • Target mortar products and expected capacity
  • Sand moisture, grading and available additives
  • Workshop size, power conditions and destination port
  • Packing method and automation level preference