Engineering Support
Technical Support
NEO support connects formulation, precision weighing and remote PLC assistance, helping customers reduce commissioning risk and stabilize production quality.
Choose the Support Path
Pick the support area that matches your current problem. Each card opens a focused page for formula, weighing or control support.
Formulation Support
Advice for local sand, cement and target mortar performance.
- Tile adhesive
- Wall putty
- Self-leveling mortar
Precision Weighing System
PLC-controlled dosing for main materials and micro-additives.
- Batch consistency
- Reduced additive waste
Remote PLC Support
Remote troubleshooting and parameter assistance after installation.
- Commissioning help
- Software adjustment
How Support Works
The faster we understand the site condition, the faster we can give a useful answer.
What We Usually Need
Support is faster when we can see the real raw materials, the current formula direction and the control system you are using.
Technical Articles
Short guides for selection, maintenance and process planning. More articles can be added as the site grows.
How to Choose a Small Dry Mortar Line
Compare 5, 10, 20 and 30 t/h layouts by capacity, space and budget.
Why Sand Moisture Matters
Understand how wet sand affects batching, additives and final product stability.
VSI vs Double Roller Sand Maker
Choose the right crushing route by raw material hardness and sand shape needs.
Need help with a formula or control issue?
Send the product type, current problem and a few photos. NEO will point you to the right support path and keep the project moving.